Shipping Policy

Orders are typically packed and dispatched within 2 to 5 business days of receiving payment.

During busy periods, including product launches, promotions, school fundraising campaigns and the Christmas season, processing times may be longer. If there is a significant delay, we will let you know as soon as possible.

We currently ship within Australia.

If you are interested in international delivery, please contact us and we will advise whether shipping is available to your location.

Estimated delivery times after dispatch are:

• Metropolitan areas: approximately 2 to 5 business days.
• Regional areas: approximately 3 to 7 business days.
• Remote locations: delivery times may vary.

These timeframes are estimates only and may be affected by weather, public holidays, courier delays or other circumstances outside our control.

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

From time to time, we may offer free shipping promotions. Any applicable conditions will be displayed at the time of purchase.

Where available, you will receive a shipping confirmation email with tracking information once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

Please ensure your delivery address is accurate before completing your order.

Nonna's Dispensa is not responsible for delays or additional delivery costs resulting from incorrect or incomplete address details provided by the customer.

Where available, you may choose to give the courier authority to leave your parcel in a safe place.

Once a parcel has been delivered according to your instructions, responsibility for the parcel transfers to you.

If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of receiving your delivery.

To help us resolve the issue quickly, please include:

• Your order number.
• A description of the issue.
• Clear photographs of the parcel and affected items.

We will work with you to arrange an appropriate solution, which may include a replacement, refund or other remedy in accordance with the Australian Consumer Law.

If your parcel appears to be lost in transit, please contact us.

We will work with the courier to investigate and keep you informed throughout the process.

Many of our pantry products are sourced from artisan producers and specialist importers.

If an item becomes unavailable before dispatch due to seasonal supply or supplier shortages, we may substitute it with a product of equal or greater quality and comparable value. Any substitute will be chosen to maintain the intended recipe and overall customer experience.

If a suitable substitute is not available, we will contact you to discuss your options.

Orders placed as part of a school fundraising campaign may have different dispatch and delivery dates.

These orders are typically shipped together after the campaign has closed. Delivery details will be communicated to the school and participating families before dispatch.