Refund & Returns Policy

Due to the nature of our food products, we are generally unable to accept returns or offer refunds for change of mind purchases.

Please choose carefully before placing your order.

If your order arrives:

• Damaged
• Faulty
• Incorrect
• Incomplete

Please contact us within 48 hours of receiving your order.

To help us assess the issue, please include:

• Your order number.
• A description of the problem.
• Clear photographs of the parcel, packaging and affected product(s).

Once we have reviewed your claim, we will work with you to provide an appropriate remedy.

Depending on the circumstances, this may include:

• A replacement product.
• A refund.
• A store credit.
• Replacement of the missing item.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund or replacement.

If the problem is minor, we may choose to repair, replace or refund the product in accordance with the Australian Consumer Law.

Many of our products are imported from Italy or supplied by artisan producers.

Natural variations in colour, texture, flavour, packaging and appearance are normal and are not considered faults.

Similarly, substitutions made in accordance with our Terms & Conditions due to seasonal availability are not considered faults, provided the replacement is of equal or greater quality and comparable value.

Customers are responsible for providing an accurate delivery address.

If an incorrect address is supplied and the parcel is returned to us, additional shipping charges may apply before the order can be resent.

While we work with trusted courier partners, delivery delays outside our control do not automatically entitle customers to a refund.

If your parcel appears to be lost or significantly delayed, please contact us and we will work with the courier to investigate.

Approved refunds will be processed using the original payment method whenever possible.

Please allow 5 to 10 business days for the refund to appear, depending on your financial institution.

Orders may be cancelled before they have been packed for dispatch.

Once an order has been packed or shipped, cancellation may no longer be possible.

If you need to cancel your order, please contact us as soon as possible.

Orders placed through a school fundraising campaign are prepared specifically for that campaign.

Refund requests will be assessed in accordance with this policy and the Australian Consumer Law.